Meet the team...
We have a dedicated team of staff ready willing and able to offer all customers the help and assistance they may need.
The customer is our focus whether they are buying a cabin hook or large 2 tier chandelier and we are all dedicated to ensure all customers get what they ordered to the highest standard and delivered on time.
The service we are offer starts from the time we take your enquiry in the showrooms, on the telephone or over the internet and many customers praise us for our keen support and willingness to help.
We will provide each customer with the lighting of their choice and/or design a light fitting on behalf of the customer and ensure it is approved prior to commencing manufacture.
Once an order is taken we will process that order in accordance with our procedures and ensure this is done as swiftly as possible. The light fittings will be selected and/or a production sheet will be produced for the item ordered. Following succesful completion of the light fitting the item will be checked for quality and once inspected and approved it will then be ready for packing.
Our team in packing and despatch ensure that all goods are well protected to endure the sometimes long journeys they have to undertake with the couriers whether by road, sea or air.
We rely on the couriers to ensure your goods arrive safely and on time at their destination.
We offer a full aftersales service and are keen to help customers with any aspect once they have received their order which we feel is vital to maintain as full a service as possible.
We enjoy repeat business and believe 'a customer is for life and not just for Christmas'.
So, we are with you every step of the way and will do everything possible to ensure you have the best experience you can shopping with Tuscanor.